Privacy Policy

We belive that trust and privacy is the baseline to the continued growth of digital services. We also believe that the efficient collection, transfer and sue of user informations serve to enhance the development of digital services and products in a fair and responsible manner.

Data protection is a key for Vollcom Digital for a long time. Hence, transparency regarding the way we process the personal data we collect is a commiment for us.

The following informations intends to provide relevant informations in relation to the collection and processing of informations we collect through this website (hereinafter, “the website”).

Vollcom Digital GmbH (hereinafter, “we”, “us”, “our” or “Vollcom”) may collect and process personal data relating to you when visiting this website.

What Personal Data We Use

Generally, you can visit the website without providing any personal data about yourself. However, in order to access some parts of the website, we request specific informations, we may need to collect.

As part of pre-contractual and/or contractual obligations, we may process your personal data for:

  • answering any requests, queries or inquires you may submit on our website; but also
  • enabling you log on certain restricted parts of our website;
  • managing your participation to online context

We may also use the personal data you share with us, for:

  • maintaining and improving the website as well as to ensuring its security;
  • conducting customer satisfaction surveys;
  • manage the forums to which you may take part;
  • recruitment purposes related when you submit a resume or a job application online; and
  • compiling aggregate statistics regarding the use of the website.

Why We Collect Your Personal Data

These purposes are justified by our legitimate interest to make sure that you enjoy the experience when visiting our website and interacting with us.

Finally, subject to your prior express consent, we may also use the personal data you share with us for marketing purposes and in particular to provide you with personalised offers.

With Whom We Share Your Personal Data

Third-party suppliers

We also rely on third-party suppliers and partners with which we may share your personal data for the purposes indicated above except for marketing purposes. Whenever we rely on such third parties, we make sure that they provide an adequate level of protection to the personal data they process on our behalf and when such third parties are located out of the European Union, we make sure that we enter into European Model Clauses as adopted by the European Commission. You can obtain a copy of the said EU Model Clauses by contacting us at [email protected].

Judicial, public and/or governmental authorities

We may also be required – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence— to disclose your personal data. We may also disclose your personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

How Long We Store Your Personal Data

When you are an existing client, we will keep your personal data as long as our contractual and/or business relationship lasts. We may then place your personal data in an intermediary database for twety-six (26) months after our contractual and/or business relationship lasts.

  • If you are a prospect with no established contractual and/or business relationship, we will not keep your data for longer than twelve (12) month after you last contacted us.
  • If you are a candidate, please note that if you are not hired, we will delete the information you shared with us at the latest twelve (12) months after you shared the information.

Finally, the log information we may collect for the security, maintenance and improvement purposes mentioned above will not be kept longer than twelve (12) months after collection.

Your Rights

In any case, you have the right to access your personal data.

You can also request that your personal data be rectified or deleted. You are entitled as well to object to the processing of your personal data or to request restriction thereof. In addition, you have the right to ask for receiving your personal data in a structured and standard format.

Withdrawal of Consent

We respect your right to privacy; therefore, you can choose not to consent to the use of some types of cookies on this page.

Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

We do recommend that you leave the cookies active to enjoy the fullest experience on our website. Please be aware that choosing not to enable certain types of cookies may impact your experience of the website and the availability of some services.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

Hubspot

We do not just use Hubspot for sending our newsletter, but also for our online marketing activities. This involves an integrated software solution with which we cover different aspects of our online marketing.

Among other things, this includes:

  • Content management (website and blog)
  • Email marketing (newsletter/info mail, as well as automated mailing, for example for providing downloads)
  • Social media publishing & reporting
  • Reporting (e.g. traffic sources, access, etc.)
  • Contact management (e.g. user segmentation & CRM)
  • Landing pages and contact forms

Our registration service allows visitors to our website to find out more about our company, download content, and provide their contact details and other demographic information.

This information as well as our website’s content is stored on servers of our software partner HubSpot. It can be used by us for contacting visitors to our website and identifying which of our company’s services are of interest for them. All information collected by us is subject to this data protection provision. We use all information collected solely for optimising our marketing.

HubSpot is a software company from the USA with a subsidiary in the Republic of Ireland.

Contact:

HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Republic of Ireland, Telephone: +353 1 5187500.

HubSpot is certified under the terms and conditions of the ‘EU – U.S. Privacy Shield Framework‘ and subject to the TRUSTe ’s Privacy Seal and the ‘US – Swiss Safe Harbor’ Framework.

Google Analytics

Based on our legitimate interests (i.e. interest in analysing, optimising, and commercially operating our online offer in the sense of Article 6 (1, f) GDPR), we rely on Google Analytics, a web analysis service from Google LLC (´Google’). Google uses cookies. As a rule, information generated by the user making use of the online offer is sent to and stored on a Google server in the USA.

Google is certified under the Privacy Shield Framework and, as such, offers a guarantee that European data protection legislation is complied with (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Google will use this information on our behalf to evaluate how users make use of our online offer, to compile reports about activities within this online offer, and to provide us with other services associated with the use of this online offer and internet usage. This allows us to create pseudonymised usage profiles for the users from the data processed.

We only use Google Analytics with IP anonymisation enabled. This means that the user’s IP address is abbreviated by Google within Member States of the European Union or in other in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the USA and abbreviated there.

The IP address sent from the user’s IP address is not mixed with other data by Google. Users are able to prevent the storage of cookies by appropriately adjusting their browser software. In addition, users are able to prevent the recording by Google of data generated and relating to their use of the online offer as well as the processing of this data by Google by downloading and installing the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Alternatively, you can opt out of Google Analytics by clicking on this link.

You will find more information about the use of data by Google, and setting and objection options on Google’s websites: https://www.google.com/intl/de/policies/privacy/partners (‘use if data by Google when using apps or websites of our partners’), https://adssettings.google.de (‘use of data for the purpose of advertising’), (‘managing information used by Google for showing you advertising’).

Google Re/Marketing services

Based on our legitimate interests (i.e. interest in analysing, optimising, and commercially operating our online offer in the sense of Article 6 (1, f) GDPR), we use the marketing and remarketing services (in short ‘Google Marketing Services’) of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, (‘Google’)

Google is certified under the Privacy Shield Framework and, as such, offers a guarantee that European data protection legislation is complied with (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Google Marketing Services allow us to display advertisements for and on our website in a targeted manner to only present to users what they may be interested in. Where, for example, a user is shown adverts for products for which he/she is interested in on other websites, this is called remarketing. For these purposes, when our or other websites are accessed on which Google Marketing Services are enabled, a Google code is immediately created by Google and so-called (re)marketing tags (unseen graphics or codes, also referred to as pixels) are integrated in the website. With their help, an individual cookie, i.e. a small file, is stored on the user’s device (comparable technology can be used instead of cookies). Cookies can be placed by different domains, including by google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com or googleadservices.com. This file notes what websites the user has visited, in what content he is interested, and on what offers he has clicked, in addition to technical information about the browser, referring websites, time of visit, and other details about using the online offer. The user’s IP address is also recorded, where under Google Analytics we state that the IP address within Member States of the European Union or in other signatory states to the Agreement on the European Economic Area is abbreviated and only sent in its entirety to a Google server in the USA and abbreviated there. The IP address is not combined with the user’s data within other Google offers. The aforementioned information can also be associated by Google with such information from other sources. If the user then visits other websites, he/she can be shown adverts tailored to him/her according to his/her interests.

The user’s data is processed under Google Marketing Services in a pseudonymised manner. In other words, and by way of example, Google does not store the user’s name or email address, rather it processes the relevant data related to cookies within a pseudonymised user profile. In other words, from Google’s point of view, the adverts are not managed and shown for a specific identified person, rather for the cookie holder, regardless of who the cookie holder is. This does not apply if a user has expressly allowed Google to process the data without this anonymisation. Information collected by Google Marketing Services about the user is sent to Google and stored on Google servers in the USA.

Google marketing services used by us include, among other things, the online advertising program ‘Google AdWords’. In the case of Google AdWords, every AdWords customer receives a conversion cookie. As such cookies cannot be tracked via AdWords customers’ websites. Information obtained with the help of cookies serves to create conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers are provided with the total number of users who have clicked on their advert and been directed to a page provided with a conversion tracking tag. Nevertheless, they receive no information allowing users to be personally identified.

In addition, we use the Google Tag Manager for integrating and managing Google analysis and marketing services in our website.

You can find out more about the use of data for marketing purposes by Google at the overview page: https://www.google.com/policies/technologies/ads, Google’s privacy policy can be accessed under https://www.google.com/policies/privacy.

If you would like to object to advertising based on interests by Google Marketing Services you can use setting and opt-out options provided by Google: http://www.google.com/ads/preferences.

Use of Google Analytics advertising features

Depending on the pages you visit on our Website, we may further use certain Google Analytics Display Advertising features, such as demographics and interest reporting and remarketing features.

To enable these features, a third party DoubleClick Cookie will be placed on your device by Google (when you visit certain pages of our Website or websites from other publishers that have implemented advertising features based on the DoubleClick Cookie).

The DoubleClick Cookie stores information about your use of our Website (and eventually other websites visited in the Google advertising network), including the sites visited, ad views, page views, user interaction data, browser information, IP-address, a cookie ID, and your search history. Google will not link your name or other personally identifiable information to your DoubleClick cookie without your prior consent.

We use Google Analytics to analyze the data stored in the DoubleClick Cookie in order to obtain statistical reports on our user’s demographics (age, gender) and interests. These reports help us to better understand our users and to improve our Website and services.

In addition, we use Google Analytics’ remarketing features to run advertising campaigns (including Google AdWords) to users of our Website. Based on their prior visits to our Website (and their interests expressed during those previous sessions), these users will be delivered relevant targeted advertising when they browse other sites in the Internet within the Google Display Network. We may also use the Google Analytics Advertising features to help us measure the effectiveness of advertising campaigns.

Please further note that the DoubleClick Cookie also enables Google and other third party vendors to serve targeted advertising (based on your prior visits to our Website and/or other sites on the Internet). These ads may be shown on websites of Google and/or other publishers participating in the Google advertising network.

You can manage your preferences and opt-out of Google’s interest-based ads in your Google Ads Setting. In this case, the unique cookie ID of the DoubleClick-Cookie is overwritten and can’t be associated with a particular browser. Please note that a new DoubleClick-Cookie might be placed if you delete all cookies from your device and you may have to renew your opt-out settings.

If you would like to permanently deactivate the DoubleClick-Cookie please download and install the browser-plugin which is available here.

You can further opt-out of third-party vendors’ use of cookies for online advertising at the US-based aboutads.info.choices page or the EU-based Your Online Choices page.

For an overview of privacy at Google, please click here.

Google reCaptcha

Our website uses Google reCAPTCHA, also a service of Google (see also section V.1.) reCAPTCHA prevents automated software (so-called bots) from carrying out abusive activities on the website, i.e. it checks whether the entries made are actually from a human being. The following data is processed to determine this:

Referrer (address of the page on which the captcha is used), IP address, cookies set by Google, input behaviour of the user (e.g. answering the reCAPTCHA question, input speed in form fields, order of selection of input fields by the user), browser type, browser plug-ins, browser size and resolution, date, language setting, display instructions (CSS) and scripts (Javascript).

Google also reads the cookies from other Google services such as Gmail, Search and Analytics. If you do not want this assignment to your Google account, you must log out of Google before you can access the respective page.

The legal basis is article 6(1)(f) GDPR, based on our legitimate interest in protecting our website from spam and misuse.

The data mentioned above will be sent to Google in encrypted form. Google’s evaluation decides in which form the captcha is displayed on the page. In the event that personal data is transferred to the USA, Google has subjected itself to the EU-US Privacy Shield.

You can find more information about Google in Section V.1. of this Privacy Statement.

Google Optimize

The web analysis and optimization service “Google Optimize” is used on our website, also a service of Google (see also section V.1.) We use the Google Optimize service to enhance the attractiveness, content and functionality of our website by making new functions and content available to a percentage of our users and statistically evaluating changes in use. Google Optimize is a sub-service of Google Analytics (see subsection 1. on Google Analytics).

Google Optimize uses cookies to help optimize and analyze how you use our website. The information generated by these cookies about your use of our website is usually transferred to a Google server in the USA and stored there. We use Google Optimize with the extension “_anonymizeIp()”. You can find more information on this in the section on Google Analytics within this Privacy Statement .

The legal basis for the processing of your data is our legitimate interest within the meaning of article 6(1)(f) GDPR to increase the attractiveness, content and functionality of our website. In addition, data processing terms within the meaning of article 28 GDPR have been entered into with Google.

Google Tag Manager

Our website uses the Google Tag Manager, also a service of Google (see also section V.1.) The Tag Manager is used to manage tracking tools and other services, so-called website tags. A tag is an element that is stored in the source code of our website, for example to record predefined usage data. The Google Tag Manager works without the use of cookies. The Google Tag Manager ensures that the usage data required by our partners (as part of the data processing procedures described in this part of the privacy policy) is forwarded to them. Some of the data is processed on a Google server in the USA. In the event that personal data is transferred to the USA, Google has subjected itself to the EU-US Privacy Shield. The legal basis is our legitimate interest within the meaning of article 6(1)(f) GDPR to integrate and manage several tags in an uncomplicated manner on our website. In addition, data processing terms within the meaning of article 28 GDPR have been entered into with Google.

You can find more information about this in Google’s information about the Tag Manager.

YouTube

We include videos from the ‘YouTube’ platform provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy: https://www.google.com/policies/privacy/, Opt out: https://adssettings.google.com/authenticated.

Google Fonts

External fonts from Google Fonts are used on this website. Google Fonts is also a service of Google (see also section V.1.) The integration of these web fonts is done by a server call, usually a Google server in the USA. This transfers the information to the server which of our webpages you have visited. The IP address of the browser of the end device of the visitor to this website is also stored by Google. The legal basis is article 6(1)(f) GDPR, based on our legitimate interest in using widely used and legible fonts.

Further information can be found in Google’s data protection information, which can be accessed here: https://policies.google.com/privacy. Further information on Google Fonts can be found here: https://fonts.google.com/. Google also processes your personal data in the USA and participates in the EU-US Privacy Shield.

Facebook pixel, custom audiences and Facebook conversion

Based on our legitimate interest in analysing, optimising and commercially operating our online offer and, for this purpose, the so-called Facebook pixel of the Facebook social network, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Republic of Ireland (‘Facebook’), is used within our online offer.

Facebook is certified under the Privacy Shield Framework, and as such offers a guarantee of complying with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

With the help of the Facebook pixel, it is on the one hand possible for Facebook to identify visitors to our online offer as a target group for showing adverts (so-called Facebook Ads). Accordingly we use the Facebook pixel to show Facebook Ads activated by us only to such Facebook users having shown an interest in our online offer, or with the specific characteristics (e.g. interests in specific themes or products determined by means of the websites visited) that we send to Facebook (so-called custom audiences). With the help of the Facebook pixel, we would like to ensure that our Facebook ads match the user’s potential interest without a damaging effect. The Facebook pixel also allows us to track the effectiveness of Facebook advertisements by showing us whether users have been directed to our website after clicking on a Facebook advertisement (so-called conversion).

Data is processed by Facebook in line with Facebook’s data usage policy. As such, general information in Facebook’s data usage policy about showing Facebook ads: https://www.facebook.com/policy.php. You will find specific information and details about Facebook pixels and their function in Facebook’s help section: https://www.facebook.com/business/help/651294705016616.

You can object to Facebook pixels collecting and using you data for showing Facebook ads. In order to set the type of adverts shown to you within Facebook, you can access the page set up by Facebook and follow the instructions there about settings for usage-based advertising: https://www.facebook.com/settings?tab=ads. The settings are independent of the platform, i.e. they are accepted by all devices, such as desktops or mobile devices.

You can object to the use of cookies serving to gauge the audience and for advertising purposes via the network advertising initiative’s deactivation page (http://optout.networkadvertising.org/) and also the US website (http://www.aboutads.info/choices) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices/).

Bing ADs

Data is collected and stored on our website with Bing Ad technology, from which usage profiles are created by using pseudonyms. This involves a service from Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This service allows us to track user activity on our website if obtained via Bing ads. If you go via such an advert on our website, a cookie is placed on your computer. A Bing UET tag is integrated on our website. This involves a code via which non-personal cookie-related data is stored about use of the website. This includes, among other things, the stay on the website, what sections of the website of the website are accessed, and via which adverts the user arrived at the website. Information about your identity is not collected.

The information collected is sent to Microsoft servers in the USA and, in principle, stored there for a maximum of 180 days. You can prevent the collection of data relating to your use of the website created by the cookie by disabling the placing of cookies. Under certain circumstances, this can restrict the website’s functionality.

Under certain circumstances, Microsoft can also track your usage behaviour over several of your electronic devices by so-called cross device tracking and, as such, is able to show personalised advertising on or in Microsoft websites and apps. You can disable this behaviour under http://choice.microsoft.com/de-de/opt-out.

You can find more detailed information about Bing’s analysis services on the Bing Ads website ( https://help.bingads.microsoft.com/#apex/3/de/53056/2 ). You can find more detailed information about data protection with Microsoft and Bing in Microsoft’s privacy policy ( https://privacy.microsoft.com/de-de/privacystatement).

Online presence in social media

We maintain online presences within social networks and platforms to communicate there with active customers, potential clients, and users and inform them about our services. The respective operator’s terms and conditions and data processing policies apply when each network and platform is accessed.

Unless otherwise stated as part of our data protection policy, we process users’ data where they communicate with us within the social networks and platforms, for example by making contributions on our online presences or sending us messages.

Inclusion of third-party services and content

Based on our legitimate interests (i.e. interest in analysing, optimising and commercially operating our online offer in the sense of Article 6 (1, f) GDPR), within our online offer we use content or services offered by third parties to integrate them such as videos or fonts (hereinafter referred to as ‘content’).

This always requires the third-party provider of this content to note the user’s IP address, as without the IP address it could not send content to the browser. As such, the IP address is required for showing this content. We make every effort to only use such content whose respective provider uses the IP address solely for providing content. Third-party providers can also use so-called pixel tags (hidden graphics, also referred to as pixels) for statistical of marketing purposes. Pixel tags allow information such as visitor traffic to this website’s pages to be evaluated. The pseudonymised information can also be stored in cookies on the user’s device and, among other things, contain technical information about the browser and operating system, referring websites, visiting time, and other details about the usage of our online offer, as well as be combined with sources from other sources.

Use of Facebook Social plugins

Based on our legitimate interests (i.e. interest in analysing, optimising and commercially operating our online offer in the sense of Article 6 (1, f) GDPR, we use the social network facebook.com operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Republic of Ireland (‘Facebook’). The plugins can represent interactive elements or content (e.g. videos, graphics, or text contributions) and can be identified by one of Facebook’s logos (white ‘F’ on a blue tile, the term ‘Like’, or a ‘thumbs up’ sign) or by adding ‘Facebook social plugin’. The list and appearance of Facebook social plugins can be viewed here: https://developers.facebook.com/docs/plugins/.

Facebook is certified under the Privacy Shield Framework, and as such offers a guarantee of complying with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

If a user access a function of this online offer containing a social plugin, his/her device establishes a direct connection with the Facebook servers. The plugin’s content is sent by Facebook directly to the user’s device and integrated by it into the online offer. This allows user usage profiles to be created from the processed data. We therefore have no influence on the scope of the data collected by Facebook with the help of this plugin, and therefore inform the user according to our level of knowledge.

Integrating the plugin informs Facebook that a user has accessed the corresponding page of the online offer. Where the user is logged into Facebook, Facebook can assign the visit to his/her Facebook account. If users interact with the plugins, for example they activate the Like button or post a comment, the corresponding information is sent directly from your device to Facebook and stored there. Where a user is not a member of Facebook, there is still the possibility of Facebook being made aware of and storing his/her IP address. According to Facebook, only an anonymised IP address is stored in Germany.

The purpose and extent of data collection and the further processing and use of data processing as well as the law and setting options for protecting users’ privacy can be found in Facebook’s privacy policy: https://www.facebook.com/about/privacy/.

If a user is on Facebook and does not want Facebook to collect data via it about this online offer and link him/her to his/her member data stored with Facebook, he/she must log out of Facebook and delete its cookies before using our online offer. Other settings and objections to the use of data for advertising purposes are possible within Facebook’s profile settings: https://www.facebook.com/settings?tab=ads  or via the US page http://www.aboutads.info/choices/  or the EU page http://www.youronlinechoices.com/. The settings are independent of the platform, i.e. they are accepted by all devices, such as desktops or mobile devices.

Twitter

Within our online offer, functions and content can be integrated of the Twitter service offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By way of example, this may include content such as images, videos or text and buttons, with which users can show what they think of content, and with which they can follow authors of the content or our contributions. Where the users are on the Twitter platform, Twitter can assign access to the aforementioned content and functions to the user profiles there. Twitter is certified under the Privacy Shield Framework and, as such, offers a guarantee to comply with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active). Privacy policy: https://twitter.com/de/privacy, Opt out: https://twitter.com/personalization.

Instagram

Within our online offer, functions and content can be integrated of the Instagram service offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. By way of example, this may include content such as images, videos or text and buttons, with which users can show what they think of content, and with which they can follow authors of the content or our contributions. Where the users are on the Instagram platform, Twitter can assign access to the aforementioned content and functions to the user profiles there. Instagram policy: http://instagram.com/about/legal/privacy/.

LinkedIn

Within our online offer, functions and content can be integrated of the LinkedIn service LinkedIn offered by LinkedIn AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. By way of example, this may include content such as images, videos or text and buttons, with which users can show what they think of content, and with which they can follow authors of the content or our contributions. Where the users are on the LinkedIn platform, LinkedIn can assign access to the aforementioned content and functions to the user profiles there. LinkedIn privacy policy: https://www.linkedin.com/legal/privacy-policy.. LinkedIn is certified under the Privacy Shield Framework and, as such, offers a guarantee to comply with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active). Privacy policy: https://twitter.com/de/privacy, Opt out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Sematext

We use a service provided by Sematext Group, Inc., 540 President St. 3rd Floor, Brooklyn, NY 11215, USA (hereinafter referred to as “Sematext”) on our website. Sematext uses cookies on our behalf to enable the analysis of your use of our website and to identify preferences. It records the number of clicks on certain buttons, browser type and links viewed, for example. The information generated by these cookies is usually only transmitted to servers that are located in a Member State of the European Union or in another nation party to the Agreement on the European Economic Area, where it is stored. The data collected via Sematext is processed on our behalf and on the basis of an order processing contract.

We only use Sematext if IP masking is enabled. This means that Sematext will encrypt the user’s IP address within the Member States of the European Union (EU) or in other nations party to the Agreement on the European Economic Area (EEA).

If you do not want to allow analysis and reach/performance measurement by Sematext, you can prevent the storage of these cookies. For more information, see clause 3.2.3.

More information about Sematext data usage , settings and options for withdrawing your consent is available on the Sematext websites under the following links:

Mailgun

Mailgun is email processing platform provided by Mailgun Technologies (“Mailgun”). We use Mailgun to send emails on behalf of Subscribers and to process emails between our Subscribers and Individuals.

Privacy Policy

Personal Data collected: Various types of data as defined in the privacy policy of the service.

Framework: EU-US Privacy Shield and Swiss-US Privacy Shield.

Hotjar

We use the services of Hotjar Ltd, Level 2, St Julians Business Centre, 3 Elia Zammit Street, St Julians STJ 1000, Malta (“Hotjar”) to better understand the needs of our users and to optimise the services offered on this website. With the help of Hotjar’s technology, we gain a better understanding of our users’ experiences (e.g. how much time users spend on which pages, which links they click, what they like and what they don’t like, etc.).

Hotjar uses cookies (for more information on cookies, see Section IV.) and other technologies to collect information about our users’ behavior and their end devices. This includes, in particular, IP addresses (which are only collected and stored in anonymous form), screen size, device type (Unique Device Identifiers), information about the browser used, location (country only), preferred language for viewing our website. Hotjar stores this information in a pseudonymous user profile. The information is not used by Hotjar or by us to identify individual users, nor is it merged with other data about individual users. For more information, please see Hotjar’s privacy policy.

The legal basis is our legitimate interest within the meaning of article 6(1)(f) GDPR to align our offer with the feedback of our users.

You can object to the storage of a user profile and information about your visit to our website by Hotjar and to the setting of Hotjar Tracking cookies on other websites by clicking this opt-out link: https://www.hotjar.com/legal/compliance/opt-out.

Sentry

We use the services provided by Functional Software, Inc’s https://www.sentry.io to enable our server maintenance and security team to analyse errors and potential threats in real time. The legal basis for this processing of your data is Article 6(1)(f) of the GDPR, which allows the processing of data for our legitimate interests, that is technically required to ensure a stable, secure and functioning website. This data is deleted after 90 days. The Functional Software Inc privacy policy for Sentry.IO is available at https://sentry.io/privacy/. Additionally, we also store the aforementioned data locally for a period not exceeding 30 days.

Heap

Heap is a service provided by Heap, Inc. which uses cookies to measure visits to the Site and any interaction made with the Site for analytics purposes. The IP address of the Users shall be anonymized.

For further information, please visit: https://heapanalytics.com/privacy

Segment

We use Segment.io, provided by Segment.io, Inc. (101 15th St., San Francisco, CA 94103, USA) (“Segment”), a data analysis service that aggregates usage data from our Website and our App. According to Segment, the recorded usage data is only processed in pseudonymised form; IP addresses are shortened accordingly after their collection and the data is not used to combine user profiles with your personal data. According to Segment, the information about the use of our website is usually transmitted to and stored by Segment on a server in the United States. To show compliance with EU data protection standards Segment.io. is certified according to the EU-US-Privacy-Shield (see: https://www.privacyshield.gov). We have concluded a Data Processing Agreement (DPA) with Segment.io. To learn more visit: pitch.com/dpa. The legal basis for our use of Segment is Art. 6 (1) a. GDPR.

Amplitude

Amplitude by Amplitude, Inc., 501 2nd Street, Suite 100, San Francisco, CA 94107, USA: The service analyzes your usage data of the service on our behalf based on our legitimate interest of improving our product (legal basis: Art. 6 (1) f. GDPR). To show compliance with EU data protection standards Amplitude Inc. is certified according to the EU-US-Privacy-Shield (see: https://www.privacyshield.gov). For further information please also refer to https://amplitude.com/privacy#customer-end-user-data.

Microsoft Flow

We use Microsoft Flow provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, a web-based, application integration and data linking service. To show compliance with EU data protection standards Microsoft Flow is certified according to the EU-US-Privacy-Shield (see:https://www.privacyshield.gov). We have concluded a Data Processing Agreement (DPA) with Microsoft. The legal basis for our use of Microsoft Flow is Art. 6 a. GDPR. For more information visit: https://privacy.microsoft.com/privacystatement.

Automated Decision-Making

In some instances, we automatically collect certain information, including:

  • Activity Information: We collect information about your activity on our Services, such as your reading history and when you share links, follow users, highlight posts, and clap for posts.
  • Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
  • Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage. We also work with third party analytics providers who use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, and links clicked. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver content targeted to your interests on our Services, and better understand your online activity. For more information about cookies and how to disable them, see Your Choices below.

International Transfer of Personal Data

Vollcom uses various technological and procedural security measures in order to protect the personal data we collect, use or transfer from loss, misuse, alteration or destruction. However, you should be aware that, due to the open and unsecured character of the Internet, we cannot be responsible for the security of transmissions of the personal data over the Internet.

How to Complain

In case of any such request or complaint, please send an email to [email protected]. You can also contact our Data Protection Officer by sending an email to the following address: [email protected].

In any case, you also have the right to lodge a complaint with the competent data protection authority.4/14/2021, 4:38:29 PM

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